UK Delivery Information

We use DPD or Royal Mail to deliver all UK parcels. You all receive a tracking number from DPD or Royal Mail once your parcel has been dispatched from MBFW HQ. You are able to use this to manage your delivery preferences. You can track your orders here.

All MBFW products are stocked in the UK, however sometimes circumstances may arise where there is an increased demand for a certain products in-line with promotions running at the time. On rare occasions this will mean that we have to contact you to extend the estimated delivery time.

UK Standard Delivery

£5.95 or FREE when you spend £200 or more

Our standard delivery option will arrive with you in 3-5 working days.

UK Express Next Day Delivery

£9.95 Order before 12pm Monday - Thursday

We will do our very best to ensure that it arrives with you in time – as we fully understand there is most often a very good reason you are using this service. Deliveries will require a signature on arrival.

UK Saturday Delivery

£12 Order before 12pm on a Friday

If you would like to nominate a Saturday delivery please also select this option.

Click & Collect In Store

FREE - Ready to collect within 2-3 working days

(During sale periods, deliveries may take longer than normal, delivery date will be confirmed after checkout).

Please do not attempt to collect your order until you have received contact from us. Please remember to bring a valid form of I.D with you to collect your order. Please contact the relevant store if you require more information.

International Delivery Information

Can take up to 7 working days, depending on where your order is being despatched to.

When ordering and selecting International Delivery, you (the buyer) are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. which are required by your country for importing consumer goods. MBFW do not collect this in the purchase or checkout process, and we cannot therefore give you an estimate of the cost. These vary from country to country.

Before purchasing, please check with your local postal or customs office to ensure there are no surprise charges when clearing your package through customs, or additional costs. and to have an idea of what the additional cost may be.

It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing an order with MBFW. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

Standard International Delivery

(Includes Republic of Ireland) - cost varies by location and is calculated at checkout.

We use DHL for all our international orders, and this is calculated at checkout, according to the address/location you use during checkout. Please allow this timeframe prior to contacting our customer care team. Any issues you have we will be more than happy to assist you with.

We will always do our very best to get each product out to you as quickly as possible, therefore, if you have an enquiry regarding our delivery services or the delivery of your order, please contact our Client Relations Team: customercare@mybestfriendswardrobe.co.uk

Pre Order Delivery Information:

Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us from our Paris workshops.

Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the MBFW team with an accurate delivery date.

Please be assured that we always do our upmost to deliver the very best service possible. Please email customercare@mybestfriendswardrobe.co.uk should you require more information.