UK & International Delivery Information

We use DPD to deliver all UK parcels. You will receive a tracking number from DPD once your parcel has been dispatched from HQ. You are able to use this to manage your delivery preferences. We encourage customers to download and use this DPD app – it is very easy to use and gives accurate real time information and contact.

All MBFW products are stocked in the UK, however sometimes circumstances may arise where there is an increased demand for certain products in-line with promotions running at the time. On rare occasions this will mean that we have to contact you to extend the estimated delivery time.

 

UK Standard Delivery – £4.95 or FREE when you spend £150 or more.

Our standard delivery option will arrive with you in 3-5 working days.

 

UK Express Next Day Delivery – £9.95

Order before 12pm Monday-Thursday and select Next Day Delivery at checkout. We will do our very best to ensure that it arrives with you in time – as we fully understand there is most often a very good reason you are using this service. Deliveries will require a signature on arrival.

 

UK Saturday Delivery – £12

Order before 12pm on a Friday and select Saturday Delivery at checkout. If you would like to nominate a Saturday delivery please also select this option.

 

Click & Collect In Store – FREE

Ready to collect within 2-3 working days (During sale periods, deliveries may take longer than normal, delivery date will be confirmed after checkout).

Please do not attempt to collect your order until you have received contact from us. Please remember to bring a valid form of I.D with you to collect your order.

Please contact the relevant store if you require more information.

 

International Delivery (including Republic of Ireland) – £29.95 Flat Rate 3-10 working days.

We are able to ship all over the world. This is charged at flat rate of £29.95 per order. If you have any further questions regarding international delivery please email customercare@mybestfriendswardrobe.co.uk. Please note orders are shipped with duties and taxes payable on to your country.

You, the buyer, are responsible for any VAT, tariff, duty, taxes, handling fees, customs clearance charges, etc. required by your country for importing consumer goods. We do not collect this beforehand, and cannot give you an estimate of the cost – charges vary around the world. As an international consumer, please do your research to ensure there are no surprise charges when clearing your package through customs, and to have an idea of what the additional cost may be. If you are unfamiliar with customs fees and charges, please speak to your local postal or customs office for more information. It is your full responsibility to verify the customs, duties charges, and procedures in your country prior to placing your order. If customs fees and charges are refused at the time of delivery, your order will be returned and you will not receive a refund for shipment costs.

 

Pre Order Delivery

Please allow 1-2 weeks from order for delivery of any item clearly stated at checkout as ‘Pre-Order’. We will always dispatch your purchase as soon as it arrives with us from our Paris workshops.

Should it be looking likely that delivery will run over the 2 week period, which is normally a situation out of our hands, you will be updated by a member of the MBFW team with an accurate delivery date.

Please be assured that we always do our upmost to deliver the very best service possible. Please email customercare@mybestfriendswardrobe.co.uk should you require more information.