Stores

WE HAVE MISSED YOU MARLOW!

We are beyond excited to let know that we will be opening the doors of our Marlow store once again from Monday 15th June.

The last 12 weeks has been incredibly tough for everyone and we are very conscious that we are in a time of huge adjustment – getting our heads round what the new normal will be and what each individual feels comfortable with.

We are currently in full swing preparing the store so that everyone can browse and shop with as much piece of mind as possible. Below is our plan!

LIMITED NUMBER IN STORE
We will be limiting the number of people in store to 3 at any one time. Once at capacity we will operate a 1-in-1-out system. We will do our best to manage this with you and if full may ask you to return for an appointment at another time that suits you.

ONE WAY SYSTEM & 2 METER SOCIAL DISTANCING
We will ask you to follow a one way system round the shop that is clearly marked with arrows on the floor. We also ask customers to adhere to social distancing by keeping 2 meters apart.

PRIVATE SHOPPING APPOINTMENTS
1 hour private time slots are available to book for any customer wanting the opportunity to browse and shop in complete privacy.

GLOVES
All customers will be given a pair of disposable gloves when entering the shop. We kindly ask that you wear these at all times when browsing and trying on. There will be a bin to dispose of used gloves safely on exit.

DEEP CLEANING
We will be using disinfectant through the shop on a regular basis – particularly in frequently touched places. The store will be deep cleaned at the beginning and end of each day.

TEAM MEMBERS
The team will be wearing disposable gloves to handle garments when helping customers and also whilst preparing and steaming garments.

CHANGING ROOM PRECAUTIONS
Al items tried on and not purchased will be steamed before being returned to the shop floor.

RETURNS POLICY – 7 Day Try On At Home
Initially we are going to amend our Returns Policy to a 7 day ‘Try On At Home’ period. Any unwanted items must be returned to the shop within 7 days. This is to allow time for the returned items to be steamed and held back off the shop floor for 72 hours. This is in line with COVID-19 Gov guidelines.

Most importantly we are so excited to see you all.

We are so grateful for the love & support you have shown us though out the last 3 months. If you have any questions about the re-opening please feel free to drop us a DM or email info@mybestfriendswardrobe.co.uk

So happy we can finally say – see you very soon!
Love MBFW x