Returns & Replacements

UK Returns Policy

Please note all full price purchases must be returned within 28 days. Regarding sale purchases these items must be returned within 14 days. Any purchases returned outside of these time periods will be considered for a credit note.

 

UK Returns Process

Please ensure you complete the returns form on your despatch note, indicating the reason for return and whether you would like a refund or an exchange for the same product in a different size or colour.

Use the pre-paid returns label from the despatch note, stick it on your return parcel and use the DPD drop-off locator to find your nearest hub.

 

For your reference our returns address is:

My Best Friend’s Wardrobe

5 Clopton Green Farm

Rattlesden

Bury St Edmunds

Suffolk

IP30 0RN

 

Refunds

We process returns as quickly as we can, but it can sometimes take a while between posting back the returned item or items and receiving the refund.

You can track your returned parcel to see that it has arrived safely at our warehouse and you will receive an email from us as soon as the refund has been processed, but please don’t contact us unless 10 or more days have passed and you still haven’t received the money.

Refunds are always credited to the original method of payment.

In order to receive a full refund, all items must not be worn or damaged, have original labels attached or have any traces of make up, perfume or deodorant.

If you have any queries regarding your return please email: orders@mybestfriendswardrobe.co.uk

 

Exchanges

We’re happy to exchange and item for a different colour or size. Please follow the returns process above and indicating that you would like an exchange for a new size/colour on form.

Please also indicate the colour/size you would like to receive in exchange for the item you are returning in the same column.

All exchanges are subject to stock availability. If an item is out of stock at the time of the exchange being processed, a full refund will be issued.

If you need your exchange in a hurry, we suggest you place a new order and send back the wrong size/colour for refund.